Ever wondered what the average day looks like in the world of Parts? We spoke to WA Parts Interpreter Clint, and he provided an insight into his job and the service he provides to his customers.
1. What does your job involve?
Clint: Helping customers get back on the road as soon as possible by supplying the correct parts , assisting the workshop when trucks are in for servicing, counter sales and answering phone calls to clients in the Pilbara.
2. How do you help Hino customers getting back on the road?
Clint: I try and get customers back on the road as soon as possible by checking to see if we have the part they in stock. If we don’t have that particular part I get it in overnight and freight it to their location nationwide.
3. What does an average day look like for you?
Clint: The average day of a Parts Interpreter involves seeing to our customers needs and answering any enquiries via phone calls and emails. We also have lots of walk in customers that come in during the day, so I will see to them, ensure they have the right part and offer to load it onto their vehicle as well. I also assist the servicing department with any parts they need to carry out a service on a vehicle.
4. What’s the weirdest thing you’ve seen on the job?
Clint: There are too many to pick just one. We have some strange requests from customers. One in particular is I have been asked before to supply just a chassis to a customer so they can do a swap. I get asked weird things like that every day.
5. How many Hino parts are there?
Clint: Thousands! Our Parts Warehouse is always full to minimise our customers downtime and ensure they get back on the road as soon as possible.